Frequently Asked Questions

Are Rejuvnyxa products all-natural?

Yes, we are deeply committed to using only natural and ethically sourced ingredients in all Rejuvnyxa products. Our philosophy centers on harnessing the power of nature to deliver effective and safe solutions for your health and beauty needs. We rigorously select ingredients that are free from harmful chemicals, parabens, sulfates, and artificial fragrances, ensuring a pure and beneficial experience for our customers.

How do I know which supplement is right for me?

Choosing the right supplement can depend on various factors, including your specific health goals, dietary needs, and pre-existing conditions. We strongly recommend consulting with a healthcare professional or a nutritionist before starting any new supplement regimen. They can provide personalized advice based on your individual profile, ensuring you select the most appropriate product for optimal results and safety. Our product pages also offer detailed descriptions of benefits and ingredients to help you make an informed decision.

Are Rejuvnyxa products cruelty-free?

Absolutely. Rejuvnyxa is proud to be a cruelty-free brand. We do not test our products on animals, nor do we use any ingredients that have been tested on animals. We believe in ethical practices and respect for all living beings, which is why we are committed to providing products that are both effective and compassionate.

What is the shelf life of Rejuvnyxa products?

The shelf life of our products varies depending on the specific formulation and ingredients. Generally, unopened products have a shelf life of 24-36 months from the manufacturing date. Once opened, we recommend using the product within 6-12 months for optimal efficacy and freshness. Please refer to the specific packaging of each product for detailed expiry information.

What are your shipping options?

We offer a range of convenient shipping options to ensure your Rejuvnyxa products reach you efficiently. Within the UK, we provide both standard and expedited shipping services. Standard shipping typically takes 3-5 business days, while expedited shipping delivers within 1-2 business days. Shipping costs are calculated at checkout based on your order total and chosen delivery method. We aim to process all orders within 24 hours.

Can I track my order?

Yes, absolutely! Once your order has been processed and shipped from our warehouse, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website's "Track Your Order" page or directly on the courier's website to monitor the status and estimated delivery date of your package. Please allow up to 24 hours for the tracking information to become active after receiving your shipping confirmation.

Do you ship internationally?

Currently, Rejuvnyxa primarily ships within the United Kingdom. We are exploring options to expand our shipping services to international customers in the near future. Please stay tuned to our website and social media channels for updates regarding international shipping availability.

What payment methods do you accept?

We accept a variety of secure payment methods for your convenience, including major credit and debit cards (Visa, Mastercard, American Express), as well as popular digital payment platforms like PayPal. All transactions are processed through a secure gateway to ensure your financial information is protected.

What is your return policy?

At Rejuvnyxa, your satisfaction is our priority. We offer a 30-day return policy on all unopened and unused products, starting from the date of delivery. If you are not completely satisfied with your purchase, you may return the item(s) for a full refund or exchange. Please ensure the product is in its original packaging and condition. For health and safety reasons, opened products cannot be returned unless they are defective.

How long does a refund take?

Once we receive your returned item and it passes our inspection, refunds are typically processed within 5-7 business days. The refund will be issued to the original method of payment. Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution's policies. We will notify you via email once your refund has been processed.

How do I initiate a return?

To initiate a return, please visit our Contact Us page and fill out the return request form, or email us directly at [email protected]. Please include your order number, the item(s) you wish to return, and the reason for the return. Our customer service team will review your request and provide you with detailed instructions on how to proceed with the return.

How do I create an account?

Creating a Rejuvnyxa account is simple and quick! Click on the "Account" or "Sign Up" icon at the top right corner of our website. You'll be prompted to enter your email address and create a password. Once registered, you can manage your orders, track shipments, save your favorite products, and enjoy a faster checkout experience. Your information is always kept secure and private.

Is my personal information secure?

Yes, your privacy and security are paramount to us. Rejuvnyxa employs advanced encryption technologies and strict data protection protocols to safeguard your personal and payment information. We adhere to the highest industry standards for data security and comply with all relevant privacy regulations. You can review our full commitment to your privacy in our Privacy Policy.

I forgot my password, what should I do?

If you've forgotten your password, don't worry! On the login page, click the "Forgot Password?" link. Enter the email address associated with your Rejuvnyxa account, and we will send you a link to reset your password. Please check your spam or junk folder if you don't receive the email within a few minutes.

How can I contact customer service?

Our dedicated customer service team is here to assist you! You can reach us via email at [email protected] or by phone at +44 20 7486 3100 during our business hours: Monday-Friday: 9:00-17:00, Saturday: 10:00-14:00. You can also use the contact form on our Contact Us page for any questions or concerns.

Where is Rejuvnyxa located?

Rejuvnyxa is based in the heart of London, UK. Our office address is 42 Upper Berkeley St, London W1H 5PW, UK. While we operate primarily online for product sales, our administrative and customer support teams are located at this address.

Do you offer wholesale or bulk purchasing options?

Yes, we do! For inquiries regarding wholesale purchases, bulk orders, or partnership opportunities, please contact our business development team directly via email at [email protected] with the subject line "Wholesale Inquiry". We look forward to discussing how Rejuvnyxa can meet your business needs.